Privacy Policy

Last updated: March 2026

Euglenax Apple Store ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using our platform, you agree to the practices described here.

1. Information We Collect

Personal identification information (name, email address, phone number, delivery address) provided during account creation or checkout.
Transaction data including order history, payment method type (not card numbers), and delivery details.
Device and usage data such as browser type, IP address, pages visited, and interaction patterns — collected via analytics tools for service improvement.
Communications data if you contact us via our Message Center, email, or WhatsApp.

2. How We Use Your Information

To process and fulfil your orders, including delivery coordination and status updates.
To provide customer support, respond to queries, and resolve disputes.
To improve our platform through anonymised usage analytics.
To send you transactional communications (order confirmation, delivery updates). Marketing communications are sent only with your explicit consent.
To comply with legal obligations, fraud prevention, and security monitoring.

3. Data Sharing

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
Data is shared with trusted service providers (e.g. Paystack for payment processing, logistics partners for delivery) strictly to fulfil the purpose of your transaction.
All third-party partners are contractually obligated to protect your data in line with applicable law.
We may disclose information where required by law or to protect the rights and safety of Euglenax and its users.

4. Data Retention

Account and transaction data is retained for the duration of your account and for up to 7 years thereafter for legal and tax compliance purposes.
You may request deletion of your account and associated data at any time by contacting us at [email protected].
Note that certain data (e.g. transaction records) may need to be retained to meet legal obligations even after account deletion.

5. Cookies & Tracking

We use essential cookies necessary for the operation of our website (e.g. session management, cart state).
Analytics cookies (anonymised) help us understand how users interact with our platform. You may opt out via browser settings.
We do not use third-party advertising cookies or cross-site tracking technologies.

6. Security

All data transmission on our platform is encrypted using TLS (HTTPS).
Payment processing is handled entirely by Paystack — we never store card details on our servers.
Access to personal data within our organisation is role-restricted and logged.
While we implement industry-standard security measures, no system is 100% immune. We will notify you promptly in the event of a breach affecting your data.

7. Your Rights

You have the right to access, correct, or delete your personal data by contacting us.
You may withdraw consent for marketing communications at any time via the unsubscribe link in emails.
You have the right to object to certain processing activities. Contact us to exercise this right.
We will respond to privacy requests within 30 days.

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email and a notice on our website.
Continued use of the platform after changes constitutes acceptance of the updated policy.

For any privacy-related enquiries, contact us at [email protected].